Shipping policy

At Health Haven, we are committed to delivering your health and wellness products safely and efficiently. Please review our shipping policy below for full details on how we process and ship orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order has been processed, you will receive a confirmation email with tracking information.

  • During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Times

As a dropshipping business, we work with trusted suppliers to deliver products directly to you.

Estimated delivery times:

  • Domestic Orders: 3-5 business days

  • International Orders: 12-35 business days

Please note that shipping times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.

  • We may offer free shipping promotions from time to time. These will be clearly indicated on our website.

4. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow 2–5 days for tracking information to update in the carrier’s system.

5. Incorrect Address Information

  • Customers are responsible for providing accurate shipping details.

  • If an incorrect address is entered, please contact us immediately.

  • We are not responsible for orders delivered to incorrectly provided addresses.

6. Delayed or Lost Packages

While we work with reliable suppliers and shipping partners, delays may occasionally occur.

If your order:

  • Has not arrived within the estimated timeframe

  • Shows as delivered but has not been received

Please contact our support team, and we will assist you in resolving the issue as quickly as possible.

7. Customs, Duties & Taxes (International Orders)

For international shipments:

  • Customers are responsible for any customs fees, duties, or import taxes required by their country.

  • Health Haven is not responsible for delays caused by customs processing.

8. Multiple Shipments

Because we ship directly from multiple suppliers, your items may arrive in separate packages and at different times.

If you have any questions regarding shipping, please contact our customer support team. We are here to ensure your experience with Health Haven is smooth, reliable, and focused on your well-being.